FAQ

Q:  HOW DO I PLACE MY ORDER?

A:  Browse through our hire collection to see all our gorgeous pieces.  Simply add the items you would like to order to a wishlist.  Once your wishlist is complete submit your wishlist with the details of your event and we’ll get back to you with a quote.

Q:  IS THERE A MINIMUM ORDER?

A:  So we can continue to offer the best of service to our clients a minimum order of $450 (ex. GST) is required. This minimum excludes security bond and delivery charges.

Q: HOW LONG CAN WE HIRE FOR?

A: As long as you wish!  Our hire period covers up to 48 hours and we do try to be flexible.  Contact us for further information.

Q: HOW DOES DELIVERY WORK?

A: Moments in Vintage offers a specialist delivery service which not only delivers to and picks up from your venue within a specified window of time but often outside business hours.  Our delivery team are trained to ensure all your precious antique & vintage hire pieces arrive in the perfect condition you’re expecting them to.

Our friendly, helpful, well presented team will liaise with your venue, stylist or planner to co-ordinate your deliveries and pickups so you don’t have to worry about a thing!

Moments in Vintage happily delivers to any area within South East Queensland and Northern New South Wales.  We frequently deliver as far north as the Noosa area and south to the Byron Bay area.

Q: HOW MUCH WILL DELIVERY COST?

A: Every delivery is calculated on a case by case basis using the following information:

  • Distance to the venue
  • Time to the venue
  • Load size
  • Number of delivery staff required to safely load and unload the order
  • Drop off and Pick up times
  • Number & size of hire vehicles required as well as the number of days vehicle hire required.  If your delivery & pickup are more than 24 hours apart an additional day hire will be required.

All delivery quotes are calculated at cost price.  MIV do not profit from your delivery.  Please contact us if you would like a quote.  Email Suzanne at enquiries@momentsinvintage.com.au.

Q: CAN I PICK UP MY ORDER?

A:  Due to the delicate nature of our antique & vintage hire items we unfortunately cannot offer self-pick up on our furniture, packages or other items requiring assembly.

Self pick up is welcome on smaller decor items but please note our minimum order requirements. Pickup and Drop off times must be organised in advance and the name and contact details of the person picking up must be supplied. To avoid late fees please ensure you arrive at the specified time.

Q: WHAT IS A SECURITY BOND?

A: We understand that unfortunately sometimes accidents happen.  A security bond protects both you and Moments in Vintage if something unexpected should occur at your event.

A refundable security bond of $250 or 25% of the total order (whichever is greater) is required on all orders.  For upholstered furniture this increases to $350 or 25% of the total order (whichever is greater).  In case of damage, payment of repairs or replacement will be deducted from the security bond.  Any amounts owing over and above this amount will be invoiced to you for payment within 7 days.

If all items are returned in original condition your security bond will be refunded to you within 7 working days. Please ensure you have provided us with appropriate bank account details to ensure a quick transaction.

Q:  WHAT DO I DO IF AN ITEM GETS BROKEN, LOST OR DAMAGED?

A:  Please let us know right away if damage or loss occurs.  Please don’t try to make repairs yourself as many of our antique and vintage items require specialist knowledge to repair safely & correctly.  Upon return damaged items will be sent to the appropriate repairer for a quote.  This quote will then be sent to you for your reference before payment of repairs or replacement is deducted from your security bond.  Any amounts owing over and above this amount will be invoiced to you for payment within 7 days.

Q: WHAT IF IT RAINS ON THE DAY OF MY OUTDOOR EVENT?

We all hope for perfect weather for your event but nature sometimes makes other plans. We strongly advise that you arrange a wet weather backup venue in the case of possible rain, strong wind or other inclement weather.  Unfortunately, we are unable to leave your hire items outdoors if there is a chance of wet weather. Should you face poor weather on the day of your event the Moments in Vintage team will work with you to suggest alternative indoor arrangements for the placement of your hire items. For example, you may be able to use ceremony items at your reception.

If you are unable to arrange an alternative use or placement for your hire items regrettably we will not be able to deliver the items. Should this occur your hire & service fees are non-refundable.

Repair of items which are left outside and suffer damage or loss from rain, dew or any other weather condition will be deducted from your Security Bond. Any further costs will be invoiced to you for payment within 7 days. For more information see our Security Bond information.

Q: IS A BOOKING FEE REQUIRED?

A:  Yes a Booking Fee of 40% of the total hire order is required to confirm your date and hold your hire items.  Items cannot be held until your Booking Fee is received by us. We suggest you book in as quickly as possible to ensure your favourite items don’t get booked by someone else!

Q: WHAT ARE MY PAYMENT OPTIONS?

A: To confirm your booking, a Booking Fee is required as soon as possible.  Final balance payments are required one month prior to your event. If you would like to arrange a payment plan please contact us to discuss how we can help you.

We happily accept payments via direct deposit, PayPal and credit card via PayPal.  Details will be provided on your hire agreement.  If you don’t have an account with Paypal just let us know.  We’re able to directly invoice you through Paypal for payment via credit cards.

Q:  CAN I COME IN AND TAKE A LOOK AROUND?

A:  We love showing off our gorgeous vintage items and can’t wait to meet you! Appointments are required due to our heavy schedule of deliveries and styled events.  Contact our stylist Tisa directly to arrange a time on 0422 544722 or tisa@momentsinvintage.com.au.

Q: I’VE GOT MORE QUESTIONS.  WHO CAN HELP ME WITH ANSWERS?

A: If you have general questions about hiring from Moments in Vintage contact Suzanne at enquiries@momentsinvintage.com.au.

To chat about styling your wedding or sourcing special items Tisa would love to hear from you either on 0422 544722 or tisa@momentsinvintage.com.au.